Protecting your privacy is top of our priorities list.
It is our duty under The Data Protection Act 1998 and the new GDPR regulations that are coming into force at the end of May to let you know how we intend to use your personal information once you have visited our website www.belmonthousecakery.co.uk, or have contacted us via our online contact form, via email or by telephone.
INFORMATION WE COLLECT
When you visit our website, some data about the type of device you are using, the location you are browsing from, the time you are visiting, and your computer IP address is automatically collected by our website cookies software system. As you continue to browse our website, cookies help us to gather information about what pages you visit, how long you view each page and how you interact with the site.
We also like to see what search engine has lead you to our website, what search terms you have used and what products and services you are looking for. This is what we call “browsing information” This information is not associated with an identifiable person.
Cookies are small text files that are placed on your device’s hard drive through your website browser every time you visit any particular website. It is possible to disable cookies on your browser and you can find out more information on how to do this here... http://www.allaboutcookies.org.
Additionally, when you contact Belmont House Cakery via our online contact form, or via email, we collect certain basic information from you such as your name, email address, telephone number and postal address. This is what we call “contact information”.
HOW WE USE THIS COLLECTED INFORMATION
We use the browsing information we gather automatically from our website to review and inform our marketing campaigns, to predict the best time to share new information with you and to decide what information will be most useful to you.
We also use this information to help us determine whether or not your computer IP address is putting our site at general risk and to monitor automatic computer robots viewing our website.
We use your contact information to respond to your queries and to reply to your emails. We use your telephone number to contact you should we need to discuss elements of your quote or your upcoming wedding and will use your postal address to send over booking confirmation documents which need signing and returning to us in order to process your booking. We also sometimes use your postal address to send out small gifts to you once you have booked your wedding with us.
We keep the information collected for a minimum of 6 years to comply with applicable laws and regulations, to inform the HMRC if requested or other lawful request for information we receive. We also keep this information should we need to protect our rights in a court of law.
SHARING YOUR INFORMATION
We never share your contact information, as gathered when you contact us yourself, with any other businesses, companies or third parties and will only use this information for the nature of our business to provide you with the services that you have requested from us.
We use Google Analytics to monitor your browsing information and to help us to understand what you do on our website every time that you visit. It is possible to opt out of Google analytics and you can do this here... https://tools.google.com/dlpage/gaoptout. You can also read more about how Google uses your information here: https://www.google.com/intl/en/policies/privacy/ .
CHILDREN AND PERSONS UNDER 16YRS
Belmont House Cakery do not aim any of their products or services at children or persons under the age of 16. If you are contacting us on behalf of another person and are under 16 years of age, you must have consent from a parent or guardian.
YOUR LEGAL RIGHTS
You can find out more information about the new GDPR regulations via the Information Commissioners Office here... https://ico.org.uk/
You can also use the ICO website to report any concerns you may have here... https://ico.org.uk/concerns/
It is possible to request that we remove any of the data collected about you. Please contact us via email at firstname.lastname@example.org and we will delete your information.